Customer Service Employee

Company
At Drake & Farrell we are working to revolutionize how electronical waste is dealt with in the first place. We want to achieve that virtually 100% electronical products are either made re-usable are repaired or are recycled. We are already at 95%.

Thinking outside of the box to provide sustainable reverse and forward logistics solutions and to actively create value is what we do best. So let us work with you.

Are you looking for a challenging position where you can contribute to the growth of a circular company while reducing the mountain of electronic waste? Then we are looking for you!

About the job
The Customer Service Employee is the main point of contact for our customers. During each contact moment with the customer, as a Customer Service Employee/Front Office Assistant you are busy providing a high level of service in a professional manner.

You will be part of a team of supply chain specialists. For various customers, the Customer Service Employee is in close contact with various customers and functional partners to deliver an excellent service to customers where flexibility, quality are essential and, above all, spontaneity are essential pillars.

You work closely with colleagues in operations so that customer satisfaction is improved and guaranteed. Customer interests come first and are leading in daily activities such as purchasing, planning, sales, stock, transport and invoicing.

You will also have the following core tasks and responsibilities;

• You are contact person for the customer and the various internal departments;
• Questions include sales planning, production, purchasing (materials) and other relevant matters;
• You ensure proper and timely follow-up of customer questions;
• You identify sales opportunities;
• You monitor deliveries from suppliers to Drake & Farrell and its customers and ensure adequate follow-up in case of complaints or deviations;
• You ensure correct administration of purchase orders and control of incoming invoices.
• You proactively contribute improvements to optimize the work process and increase quality within the team.

Your profile

• Knowledge and experience of logistics and/or production environments;
• You have excellent communication skills;
• You are good at and enjoy maintaining contact with relations of various internal and external parties;
• You enjoy working independently, you like to tackle things and find solutions.
• You have a great sense of collegiality and team spirit;
• You are not unbalanced in unexpected situations and are good at setting priorities;
• You have an eye for detail, do not lose track of things
• You have a good knowledge of English and Dutch in word and writing. You will be in contact with international customers and colleagues.

What we offer
We offer you a varied function Customer Service Employee with growth opportunities in an international and dynamic environment. With your qualities and experience, you can contribute to the growth of our modern, growing circular company. And of course we offer various opportunities for your personal development.

You will have fresh fruit at your disposal every day and we regularly organise fun activities such as company drinks and fun promotions around holidays. Furthermore, you can count on excellent primary and secondary employment conditions, including a market conform salary, pension scheme, appropriate travel allowance, 8% holiday allowance and 25 holidays (based on 40 hours). You can also make use of collective insurances, bicycle plan and discount on your fitness membership.

Would you like to be part of the Drake & Farrell team? Then click on the application button to apply or please send your resume with motivation to hr@drakeandfarrell.com attn Romy Kempen.

For information, please visit www.drakeandfarrell.com

We do not work with recruiters to fill our vacancies.