Customer Service Representative

Company
At Drake & Farrell, we want to revolutionize the way electronic waste is handled. We want to ensure that almost 100% of electronic products are reusable, repaired or recycled. We are already at almost 95%.
Thinking outside the box to provide sustainable logistics solutions and actively create value is what we do best. So let’s work together on this. It’s time to think differently about how we can prevent the production of megatons of electronic waste every year, most of which ends up in landfill. Drake & Farrell helps its clients actively enrich their business objectives with a sustainable focus.
Are you looking for a challenging position where you can contribute to the growth of a circular company and at the same time reduce the mountain of electronic waste? Then we are looking for you!

What will you do?
The Customer Service Representative is the point of contact for our customers. During every moment of contact with the customer, you are working as a Customer Service Employee/Front Office Employee to provide a high level of service in a professional manner.
You are part of a team of supply chain specialists. For various customers, the Customer Service Employee is in close contact with various customers and functional partners to provide excellent service to customers, where flexibility, quality and especially spontaneity are essential pillars.
You work intensively with colleagues in the operation so that customer satisfaction is improved and guaranteed. Customer interests are paramount and are leading in daily activities such as purchasing, planning, sales, stock, transport and invoicing.
In addition, you have the following core tasks and responsibilities:
• You are the contact person for the customer and the various internal departments.
• You communicate clearly with customers and ensure accurate coordination internally and externally with regard to agreements with customers about planning, transport, deliveries, production, purchasing (materials) and other relevant matters.
• You ensure good and timely follow-up of customer questions.
• You identify sales
• You monitor the planning of deliveries from suppliers and customers and ensure adequate follow-up in the event of complaints or deviations.
• You ensure accurate registration of purchase and sales orders in the ERP system Dynamics 365 and check the accuracy of incoming invoices.
• You proactively contribute improvements to optimize the work process and increase quality within the team.

We offer you

We offer you a varied position Customer Service Employee with growth opportunities in an international and dynamic environment. In this, you can contribute to the growth of our modern, growing circular company with your qualities and experience. Of course, we offer various opportunities for your personal development.

You have fresh fruit at your disposal every day and fun activities are regularly organized, such as company drinks and fun promotions around the holidays. In addition, you can count on excellent primary and secondary employment conditions, including a market-conform salary between € 2,800 and € 3,500 per month, pension scheme, appropriate travel allowance, 8% holiday pay and 25 vacation days (based on 40 hours). You can also use collective insurance, bicycle plan and a discount on your fitness subscription.

The application process runs via Life Recruitment. Are you the Customer Service Employee we are looking for?
Then send your CV and motivation to eray@liferecruitment.nl